Effective for all earth alchemy co online purchases.

We want you to have a smooth and positive experience with earth alchemy co. This policy outlines how returns, refunds, and exchanges are handled for customers in South Africa and the United States.

1. Defective or Damaged Items

If your order arrives damaged or with a defect (example: leaking bottle, faulty pump, broken packaging), please notify us within:

South Africa: Within 7 days of receiving your order

United States: Within 14 days of receiving your order

Contact us at:
📞 +27 84 599 8452
📧 [email protected]

Please include clear photos of the defect so we can resolve the issue quickly.

Resolution Options

South Africa:
We will arrange free collection of the defective product. You may choose a replacement or refund.

United States:
We will provide a prepaid return label for defective items. You may choose a replacement or refund.

Note: Shipping fees are not refundable unless required by local law.

2. Skin Sensitivity Guidance

Our products are cosmetic and formulated with botanical and naturally derived ingredients. When transitioning to new skincare, some individuals may experience temporary adjustment or sensitivity.

To introduce new products gently, we recommend starting with 2–3 uses per week and increasing frequency as tolerated.

If you experience persistent discomfort, discontinue use and contact us.

Refund requests related to adverse reactions will be evaluated case-by-case in both South Africa and the United States.

3. Change of Mind (Unopened Products Only)

If you change your mind about a product, you may return unopened and unused items within:

South Africa: 5 days of delivery

United States: 14 days of delivery

Refund Method

Returned products will be exchanged for an online voucher / store credit equal to the product price (excluding shipping fees).

Customers are responsible for return shipping costs unless the return is due to an error on our part.

4. General Return Requirements

To process a return, please ensure:

The product was purchased directly from our official website

Items are returned within the allowed timeline (SA: 7 days defective, 5 days change-of-mind / US: 14 days)

A copy of your receipt or order number is included

You email your return request to [email protected]

We cannot accept returns for:

Opened or used products

Items marked as final sale or non-returnable

Promotional or discounted items

Gift cards or vouchers

Products purchased from third-party retailers

Shipping fees are non-refundable in both SA and the US.

5. Contact Information

For all assistance or enquiries:
📞 +27 84 599 8452
📧 [email protected]

6. Important Notice

All products are cosmetic and not intended to diagnose, treat, cure, or prevent any medical condition.

Prices and policies may be updated without prior notice.

Thank you for choosing Earth Alchemy Co.
We’re here to support your skincare journey every step of the way.

©Earth Alchemy Co. All Rights Reserved.